Welcome! This coaching tool helps CX Team Leads evaluate agent responses, grade drafts against the company standard, and generate constructive feedback.
Quick Start Guide
1
Select Template
Choose a pre-made sample or pick 'New/Custom Case' to test your own values.
2
Run Review
Click the review button. Llama 3.3 will score the draft on 5 critical criteria.
3
Copy Feedback
Review the strengths and coaching points, then copy the auto-generated feedback draft.
💡Coaching Disclaimer: AI suggestions are internal tools. The agent response is a draft to edit — final customer communications remain entirely under human control.
Analyzing against rubric…
Library Upload & Management
🗂
Upload Template Library
Drag & drop your .docx or .txt Google Doc export here, or click to browse.
Total Templates0
Duplicates Detected0
Stiff Tone Warnings0
Known Gaps Remaining7
💡 You can always work on the Google Doc, export it, and drop it here. The library updates instantly!
📂
No library loaded yet.
Click the "Preload" button or upload Marcus's response template document to get started.
🔬
No library loaded yet.
Preload or upload a template document to see duplicates, outdated tone, and gap reports.
AI Gap Finder & Template Draftsman
Search if a new customer scenario has coverage in the library. If it is an uncovered edge case, the AI confirms the gap and drafts a custom template following Marcus's warm, professional, human voice.
